Branch A — Manual order
- Choose product + variant in the catalog
- Upload/link design per print area
- Enter shipping information
- Confirm — wallet balance is checked
Best for sellers placing one-off orders, test orders or small volumes.
How it works
From your store to your customer's door
Manual and bulk-imported orders follow the same processing stages.
Two ways to start an order
Manual creation or file import
Branch B — Bulk file import
- Download the standard import template
- Fill in SKU/variant, shipping, design links
- Upload and fix any row-level errors
- Confirm — orders enter the master order list
Best for sellers with high volume — submit hundreds or thousands of orders faster with less manual work.
End-to-end flow
What happens after you confirm an order
1
Wallet check
Order value is checked against your prepaid wallet balance.
2
Internal review
Our team verifies order data and design files before production starts.
3
Production in our facilities
We produce the order in our own U.S. or China facility.
4
Quality check & packing
Every order is checked and packed before it leaves the facility.
5
Shipping & tracking
Tracking number and carrier appear on the order in your dashboard.
6
Ticket for exceptions
If something needs manual handling, open a ticket linked to the order.
Order & cancellation rules
Check these rules before ordering
30-minute self-cancel window
You can self-cancel within 30 minutes of creating an order.
After that, use a ticket
Past 30 minutes, cancellation depends on production progress — open a ticket for support.
Wallet-based confirmation
Orders need sufficient wallet balance to be confirmed.