Returns & Refunds Policy

Effective from: To be determined

Draft — this text is pending legal review and is not yet in force.

1. Cancelling an order

Sellers can self-cancel an order within 30 minutes of creating it. After that window, the order may already be in production, so cancellation requires a support ticket and depends on production progress.

2. Product returns

Because products are made to order, returns are handled case by case through a support ticket rather than a standard return window. Specific conditions are pending confirmation.

3. Wallet refunds

Approved refunds are credited back to the seller's wallet by Accounting and recorded in the transaction ledger.

4. Exceptions

Damaged items, printing errors or lost shipments are handled through a support ticket linked to the order, reviewed by Operations and Support.